Enroll in Online Banking 
Disclosures:
1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. To send or receive money with Zelle®, both parties must have an eligible checking or savings account.
2 Payment requests to persons not already enrolled with Zelle® must be sent to an email address.
Data charges may apply. Check with your mobile phone carrier for details. App store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries. Android, Google Play, and the Google Play logo are trademarks of Google Inc.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Send and receive
money with Zelle®
money with Zelle®
Fizemos uma parceria com a Zelle® para oferecer a você uma maneira rápida e fácil de enviar e receber dinheiro de amigos, familiares e pessoas que você conhece.
With Zelle®, you can send money directly from your account to enrolled recipients in minutes¹, all from the convenience of online banking or our mobile app.
Easily start today using just your email address or U.S. mobile number:
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1Entre na sua conta bancária on-line ou móvel.
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2Go to Transfer and Pay and select Zelle®
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3Accept Terms and Conditions
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4Select your U.S. mobile number or email address and deposit account
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That’s it!
Você está pronto para começar a enviar e receber dinheiro com o Zelle ® .
Need our mobile app?
Download it for free:
Follow these simple tips to help
ensure your money is sent safely:
Saber
Only use Zelle® to send money to
friends, family and other people you
trust.
Verify
Certifique-se de que o nome do destinatário, o número de celular dos EUA e o endereço de e-mail estejam corretos antes de enviar dinheiro.
Be Aware
If a payment feels suspicious, it likely is. Don’t hesitate, trust your intuition and dig deeper.
Watch the video to learn more about Zelle®!
Frequenty Asked Questions
How do I enroll and use Zelle®?
You can send, request, or receive money with Zelle®.
- To start using Zelle® at Banesco USA, you must be enrolled in online banking. Log in to online banking or our mobile banking app. Locate the “Transfer & Pay” tab and select “Zelle®” to complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle®.
- To send money using Zelle®, simply select someone from your mobile device’s contacts, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes if they are already enrolled with Zelle®.
- Para solicitar dinheiro usando o Zelle ® , escolha “Solicitar”, selecione o indivíduo de quem você gostaria de solicitar dinheiro, insira o valor que você gostaria de solicitar, inclua uma nota opcional, revise e clique em “Solicitar”. Se a pessoa de quem você está solicitando dinheiro ainda não estiver inscrita no Zelle ® , você deverá usar o endereço de e-mail dela para solicitar dinheiro. Se a pessoa tiver registrado seu número de celular nos EUA, você poderá enviar a solicitação usando o número de celular dela.²
- Para receber dinheiro, basta compartilhar seu endereço de e-mail registrado ou número de celular dos EUA com um amigo e pedir para ele lhe enviar dinheiro com o Zelle ® . Se você já se inscreveu no Zelle ® , não precisa tomar nenhuma outra providência. O dinheiro será enviado diretamente para sua conta, normalmente em minutos.
What if I want to send money to someone whose financial institution doesn’t offer Zelle®?
Você pode encontrar uma lista completa de bancos e cooperativas de crédito participantes ao vivo com o Zelle ® aqui.
Se a instituição financeira do seu destinatário não estiver na lista, não se preocupe! A lista de instituições financeiras participantes está sempre crescendo, e seu beneficiário ainda pode usar o Zelle ® baixando o aplicativo Zelle ® para Android e iOS.
Para se inscrever no aplicativo Zelle ® , o destinatário deverá inserir suas informações básicas de contato, um endereço de e-mail e um número de celular dos EUA, além de um cartão de débito Visa ou Mastercard ® com uma conta sediada nos EUA (não inclui territórios dos EUA). A Zelle ® não aceita cartões de débito associados a contas de depósito internacionais nem quaisquer cartões de crédito.
Can I use Zelle® internationally?
To use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.
Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our Client Care Center at 1-888-228-1597 so we can help you.
What are scheduled and recurring payments?
Oferecemos a flexibilidade de programar os pagamentos para serem enviados em uma data posterior, se desejar, ou até mesmo configurar pagamentos recorrentes para coisas como enviar dinheiro regularmente para seu filho universitário.
Pagamentos programados ou recorrentes enviados diretamente para o número da conta do seu destinatário (em vez de um endereço de e-mail ou número de celular) são disponibilizados pelo Banesco USA, mas são um serviço separado do Zelle ® e podem levar de 1 a 3 dias úteis para serem processados.
Você pode cancelar um pagamento agendado com antecedência se o dinheiro ainda não tiver sido deduzido da sua conta.
Minhas informações estão seguras?
Keeping your money and information safe is a top priority for Banesco USA. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
Are there any fees to send money using Zelle®?
No, Banesco USA does not charge any fees to use Zelle for domestic clients. Your Mobile carrier’s messaging and data rates may apply. International Personal and Business customers are charged Zelle fees; please refer to the Schedule of Fees.
Who can I send money to with Zelle®?
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor¹.
Since money is sent directly from your bank account to another person’s bank account within minutes¹, Zelle® should only be used to send money to friends, family and others you know and trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Neither BanescoUSA nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
Since money is sent directly from your bank account to another person’s bank account within minutes¹, Zelle® should only be used to send money to friends, family and others you know and trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Neither BanescoUSA nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
Are there any limits for sending and receiving money with Zelle®?
Banesco USA personal account holders can send up to $3,500 per day, up to $15,000 per month.
There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
