Send and Receive

FAQ

• What is Zelle^®?

  Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank².

• Who can I send money to with Zelle^®?

  You can send money to friends, family and others you trust¹.
  
  Since money is sent directly from your bank account to another person's bank account within minutes², it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

• How do I use Zelle^®?

  You can send, request, or receive money with Zelle^®.
  
  

  • To get started, log into Banesco USA’s online banking or mobile app (BanescOnline or BanescoMobile), navigate to "Transfer & Pay" Menu and select "Zelle^®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle^®.
    
  • To send money using Zelle^®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes¹.
    
  • To request money using Zelle^®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"³.
    
  • To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

• What does the purple "Z" on my contacts mean?

  Knowing your friends, family and those you trust are enrolled with Zelle^® is simple, we’ve tagged your contacts that are already using Zelle^® with a purple "Z". Don’t see the purple "Z" on a contact? Not a problem! You can still send them money with Zelle^®.
  
  What are my options if I don't want others to see the purple "Z" and know that I'm using Zelle^®?
  
  At present, the only option is to unenroll from Zelle^®. We don't want to see you leave, but if you've made that decision, here is how you can unenroll:
  
  If you're enrolled with your debit card through the Zelle^® app you can use the unenroll option in the Zelle^® app. Or you can contact our customer support team to unenroll. You can reach our customer support team toll-free at 844-428-8542.
  
  If you are using Zelle^® through your mobile banking app, please contact your bank or credit union to unenroll with Zelle^®.