Banesco USA’s New Online Banking Platform FAQ
Published on September 30, 2019
Business Continuity Measures:
If the need to close our Business Centers arises, we are prepared to conduct all business services remotely. Our internal Emergency Management Team has met, reviewed the Business Continuity Plan in place and enhanced our contingencies to make certain that we can be fully operational regardless of an office evacuation, if necessary.
In the case that some of our team members become ill, we have contingencies in place to make sure that other team members can step in and provide continued services.
We are committed to delivering our services and support to customers without interruption. We are confident that we have taken the right steps to ensure the processes, policies, and infrastructure are in place to continue with off-site business services and support for an extended duration if needed.
We will make sure that we continue to monitor the situation and communicate proactively and transparently with you, as we have additional information. We are here for you as a partner, so please reach out to us to let us know what we can do to help should you, your business or employees be impacted.
Finally, please know I have asked our employees to minimize contact with others and practice social distancing. Postpone weekend gatherings or unnecessary activities. We all are better served by staying healthy and avoid getting the virus. We invite you to join us in this effort by making similar adjustments to your daily routines.
Thank you for your attention to this matter that continues to unfold and change daily. We are prepared and ready to assist our customers in any way necessary.