Frequently Asked Questions

Deposit Checks from your phone anytime, anywhere!

Check Deposit is a service available on your app for iPhone®, Ipad® and Android™ devices. It's as easy to use as your phone's camera.

To use Check Deposit and other banking services on-the-go, download the app on your phone:

Right for you if:

•   You want the convenience of depositing checks from your mobile device
•   You have an iPhone®, Ipad® or Android™ device
•   You have a Banesco USA Personal or Business Checking Account

How it works:

•   Make sure you have downloaded the app on your phone
•   Sign on to your account in the app & choose "Check Deposit" (in the left hand corner of the home screen)
•   As part of enrollment in the service you'll be asked to accept the terms and conditions
•   Select the checking account you want to deposit your check into
•   Enter the check amount
•   Sign the back of your check
•   Free up enough device memory for taking pictures by closing other apps or restarting your device
•   Take a picture of both sides of your check and submit the check images for mobile deposit
•   You will receive confirmation emails once the deposit has been received and also when the deposit is accepted for processing

What is a chip card?

A chip card is a credit or debit card embedded with a microchip. This “chip” turns your account into a onetime unique code when used as a chip transaction.

Has anything else about my account changed?

Your card’s expiration date and security code have changed. If you have automatic transactions set-up for your account, such as membership fees or utility bills, be sure to update that information. Your username and password will stay the same.

How do I use my new card?

If the places you shop have chip-enabled registers, simply insert your card and authorize the transaction. This is the safest and most convenient way in using your new Banesco Visa® Debit Card. For phone or online transactions, nothing changes.

Should I advise if traveling?

Yes, please contact us to advise via Secure Message Online or by calling our Call Center. If sending via secure message, please include below details:
•   Last seven of Debit card number (Ex. xxxxxxxxxxxx0001234)
•   Exact Travel Dates: (Ex. 08/01/2017 - 8/30/2017)
•   Travel Location: (Ex. Spain)

What if I still have questions?

Please contact our Client Care Center:
From USA: 1-888-228-1576
From Venezuela: 0-800-122-8226

How to Activate your Banesco Visa® Debit Card?

Activation Process for International Customers:

To activate your new Banesco Visa® Debit Card; please log onto your BanescOnline access to send us a Secure Message. You can do so by following the below steps:
•   Visit www.banescousa.com
•   Under the “” tab, select “Login”
•   Enter your Access ID and Passcode
•   Once logged in, select “Messages” in upper right hand corner
•   Then select “New Message”
•   Under Categories, select “Card Activation”
•   Under Subject, type “Card Activation”
•   When sending the Message include: The last seven numbers of your new debit card (include any 0’s)
•   Then hit “Send Message”
•   You will receive a response, that the message was sent
•   The Banesco USA team, will proceed in activating your card and providing a response to your message immediately

Activation Process for Domestic Customers:

Please call the number on the sticker.

Change PIN Request (Both Domestic and International):

You can change your PIN by visiting a Banesco USA ATM, or through a secure message by following the steps below:
•   Visit www.banescousa.com
•   Under the “” tab, select “Login”
•   Enter your Access ID and Passcode
•   Once logged in, select “Messages” in upper right hand corner
•   Then select “New Message”
•   Under Categories, select “New PIN Request”
•   Under Subject, type in “New PIN Request”
•   When sending the Message include: the last seven numbers of your debit card (include any 0’s). Please include the 4 digits of your new PIN
•   Then hit “Send Message”
•   You will receive a response, that the message was sent
•   The Banesco team, will proceed in re-pinning your card and providing a response to your message immediately