What is a chip card?
A chip card is a credit or debit card embedded with a microchip. This “chip” turns your account into a onetime unique code when used as a chip transaction.
Has anything else about my account changed?
Your card’s expiration date and security code have changed. If you have automatic transactions set-up for your account, such as membership fees or utility bills, be sure to update that information. Your
username and password will stay the same.
How do I use my new card?
If the places you shop have chip-enabled registers, simply insert your card and authorize the transaction. This is the safest and most convenient way in using your new Banesco Visa® Debit Card. For phone or online transactions, nothing changes.
Should I advise if traveling?
Yes, please contact us to advise via Secure Message Online or by calling our Call Center. If sending via secure message, please include below details:
• Last seven of Debit card number (Ex. xxxxxxxxxxxx0001234)
• Exact Travel Dates: (Ex. 08/01/2017 - 8/30/2017)
• Travel Location: (Ex. Spain)
What if I still have questions?
Please contact our Client Care Center:
From USA: 1-888-228-1576
From Venezuela: 0-800-122-8226
How to Activate your Banesco Visa® Debit Card?
Activation Process for International Customers:
To activate your new Banesco Visa® Debit Card; please log onto your BanescOnline access to send us a Secure Message. You can do so by following the below steps:
• Visit www.banescousa.com
• Under the “
” tab, select “Login”
• Enter your Access ID and Passcode
• Once logged in, select “Messages” in upper right hand corner
• Then select “New Message”
• Under Categories, select “Card Activation”
• Under Subject, type “Card Activation”
• When sending the Message include: The last seven numbers of your new debit card (include any 0’s)
• Then hit “Send Message”
• You will receive a response, that the message was sent
• The Banesco USA team, will proceed in activating your card and providing a response to your message immediately
Activation Process for Domestic Customers:
Please call the number on the sticker.
Change PIN Request (Both Domestic and International):
You can change your PIN by visiting a Banesco USA ATM, or through a secure message by following the steps below:
• Visit www.banescousa.com
• Under the “
” tab, select “Login”
• Enter your Access ID and Passcode
• Once logged in, select “Messages” in upper right hand corner
• Then select “New Message”
• Under Categories, select “New PIN Request”
• Under Subject, type in “New PIN Request”
• When sending the Message include: the last seven numbers of your debit card (include any 0’s). Please include the 4 digits of your new PIN
• Then hit “Send Message”
• You will receive a response, that the message was sent
• The Banesco team, will proceed in re-pinning your card and providing a response to your message immediately