{"id":21633,"date":"2026-04-16T21:45:44","date_gmt":"2026-04-17T01:45:44","guid":{"rendered":"https:\/\/banescousa.com\/important-account-information-email\/"},"modified":"2026-10-06T10:26:57","modified_gmt":"2026-10-06T14:26:57","slug":"important-account-information-email","status":"publish","type":"page","link":"https:\/\/banescousa.com\/important-account-information-email\/","title":{"rendered":"Important Account Information &#8211; Email"},"content":{"rendered":"\n<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD XHTML 1.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/xhtml1\/DTD\/xhtml1-transitional.dtd\">\n<html dir=\"ltr\" xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" lang=\"en\">\n <head>\n  <meta charset=\"UTF-8\">\n  <meta content=\"width=device-width, initial-scale=1\" name=\"viewport\">\n  <meta name=\"x-apple-disable-message-reformatting\">\n  <meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\">\n  <meta content=\"telephone=no\" name=\"format-detection\">\n  <title>Erroneous Account Statement<\/title>\n\n  <!--[if (mso 16)]>\n  <style type=\"text\/css\">\n    a {text-decoration: none;}\n  <\/style>\n  <![endif]-->\n  <!--[if gte mso 9]>\n  <style>sup { font-size: 100% !important; }<\/style>\n  <![endif]-->\n  <!--[if gte mso 9]>\n  <noscript>\n    <xml>\n      <o:OfficeDocumentSettings>\n        <o:AllowPNG><\/o:AllowPNG>\n        <o:PixelsPerInch>96<\/o:PixelsPerInch>\n      <\/o:OfficeDocumentSettings>\n    <\/xml>\n  <\/noscript>\n  <![endif]-->\n  <!--[if mso]>\n  <xml>\n    <w:WordDocument xmlns:w=\"urn:schemas-microsoft-com:office:word\">\n      <w:DontUseAdvancedTypographyReadingMail\/>\n    <\/w:WordDocument>\n  <\/xml>\n  <![endif]-->\n\n  <style type=\"text\/css\">\n    \/* RESET & COMPATIBILITY *\/\n    u + .body img ~ div div { display:none; }\n    #outlook a { padding:0; }\n    span.MsoHyperlink, span.MsoHyperlinkFollowed { color:inherit; mso-style-priority:99; }\n    a[x-apple-data-detectors], #MessageViewBody a {\n      color:inherit !important;\n      text-decoration:none !important;\n      font-size:inherit !important;\n      font-family:inherit !important;\n      font-weight:inherit !important;\n      line-height:inherit !important;\n    }\n\n    \/* RESPONSIVE *\/\n    @media only screen and (max-width:600px) {\n      *[class=\"gmail-fix\"] { display:none!important }\n      p, a { line-height:150%!important }\n      h1, h1 a { line-height:120%!important }\n      h2, h2 a { line-height:120%!important }\n      h3, h3 a { line-height:120%!important }\n\n      .email-container { width:100%!important; max-width:600px!important }\n      .adapt-img { width:100%!important; height:auto!important }\n      .content-padding { padding-left:20px!important; padding-right:20px!important }\n      .lang-links { text-align:right!important }\n    }\n    @media screen and (max-width:384px) {\n      .mail-message-content { width:414px!important }\n    }\n  <\/style>\n <\/head>\n <body class=\"body\" style=\"width:100%;height:100%;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;padding:0;Margin:0\">\n  <div dir=\"ltr\" class=\"es-wrapper-color\" lang=\"en\" style=\"background-color:#F6F6F6\">\n   <!--[if gte mso 9]>\n   <v:background xmlns:v=\"urn:schemas-microsoft-com:vml\" fill=\"t\">\n    <v:fill type=\"tile\" color=\"#f6f6f6\"><\/v:fill>\n   <\/v:background>\n   <![endif]-->\n   <table width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px;padding:0;Margin:0;width:100%;height:100%;background-repeat:repeat;background-position:center top;background-color:#F6F6F6\">\n     <tr>\n      <td valign=\"top\" style=\"padding:0;Margin:0\">\n       <table cellspacing=\"0\" cellpadding=\"0\" align=\"center\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px;width:100%;table-layout:fixed !important\">\n         <tr>\n          <td align=\"center\" style=\"padding:0;Margin:0\">\n           <table cellspacing=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" align=\"center\" class=\"email-container\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px;background-color:#FFFFFF;width:600px\">\n\n             <!-- ====== BANNER + LANGUAGE SELECTOR ====== -->\n             <tr>\n              <td align=\"left\" style=\"padding:0;Margin:0\">\n               <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                 <tr>\n                  <td align=\"center\" valign=\"top\" style=\"padding:0;Margin:0;width:600px\">\n                   <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                     <tr>\n                      <td align=\"center\" style=\"padding:0;Margin:0;font-size:0\"><a target=\"_blank\" href=\"http:\/\/banescousa.com\" style=\"mso-line-height-rule:exactly;text-decoration:underline;color:#2CB543;font-size:15px\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/banescousa.com\/wp-content\/uploads\/2025\/02\/banner-green-banesco.png\" alt=\"\" width=\"600\" class=\"adapt-img\" style=\"display:block;font-size:15px;border:0;outline:none;text-decoration:none;margin:0\"><\/a><\/td>\n                     <\/tr>\n                   <\/table><\/td>\n                 <\/tr>\n               <\/table><\/td>\n             <\/tr>\n\n             <!-- ====== LOGO ====== -->\n             <tr>\n              <td align=\"left\" style=\"padding:0;Margin:0;padding-top:5px;padding-right:20px;padding-left:20px\">\n               <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                 <tr>\n                  <td align=\"left\" style=\"padding:0;Margin:0;width:560px\">\n                   <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"presentation\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                     <tr>\n                      <td align=\"center\" style=\"padding:0;Margin:0;padding-top:20px;font-size:0\"><img decoding=\"async\" src=\"http:\/\/banescousa.com\/wp-content\/uploads\/2025\/02\/logo.png\" alt=\"\" width=\"136\" style=\"display:block;font-size:15px;border:0;outline:none;text-decoration:none;margin:0\"><\/td>\n                     <\/tr>\n                   <\/table><\/td>\n                 <\/tr>\n               <\/table><\/td>\n             <\/tr>\n\n             <!-- ====== BODY CONTENT ====== -->\n             <tr>\n              <td align=\"left\" style=\"padding:0;Margin:0;padding-top:40px;padding-right:52px;padding-left:52px;padding-bottom:24px\" class=\"content-padding\">\n               <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                 <tr>\n                  <td align=\"left\" style=\"padding:0;Margin:0;width:496px\">\n                   <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"presentation\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n\n                     <!-- IMPORTANT NOTICE heading -->\n                     <tr>\n                      <td align=\"left\" style=\"padding:0;Margin:0;padding-bottom:16px\"><p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:18px;letter-spacing:0;color:#097654;font-size:16px;font-weight:bold\">IMPORTANT NOTICE<\/p><\/td>\n                     <\/tr>\n\n                     <!-- Body paragraphs -->\n                     <tr>\n                      <td align=\"left\" style=\"padding:0;Margin:0\">\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">Dear [Customer_Full_Name],<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">As part of our commitment to serve your financial needs, we want to keep you informed about your relationship with Banesco USA.<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">We are writing to notify you of a technical error involving our internal system testing that resulted in an erroneous account statement being mailed to you.<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">You may have recently received a statement displaying an unfamiliar account number. Please be assured that this number was a system-generated placeholder used for internal testing and does not belong to you or any other customer. Due to an administrative error, these statements were inadvertently included in a recent mailing.<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">Please disregard the erroneous statement. All placeholder accounts associated with this incident have been closed and purged from our production systems to prevent this error from recurring.<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">We want to emphasize that there has been no unauthorized access to our systems or your personal information. Your personal data remains fully protected, and your actual account number, balance, and transaction history are unaffected.<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">You may verify your current account details at any time through our secure online banking portal at <a target=\"_blank\" href=\"http:\/\/banescousa.com\" style=\"mso-line-height-rule:exactly;text-decoration:underline;color:#333333;font-size:15px\" rel=\"noopener\">banescousa.com<\/a>.<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">We take the privacy and security of your information very seriously. We have identified the root cause of this incident and are updating our validation processes accordingly.<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">We sincerely apologize for any concern or confusion this may have caused. If you have any questions, please contact our dedicated support team at 1-888-228-1597.<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\"><br><\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:21px;letter-spacing:0;color:#333333;font-size:15px\">Thank you for being a valued Banesco USA customer. We appreciate your business and the trust you have placed in us.<\/p>\n                      <\/td>\n                     <\/tr>\n\n                   <\/table><\/td>\n                 <\/tr>\n               <\/table><\/td>\n             <\/tr>\n\n             <!-- ====== CLIENT CARE CENTER BOX ====== -->\n             <tr>\n              <td align=\"left\" style=\"padding:0;Margin:0;padding-top:32px;padding-left:17px;padding-right:17px;padding-bottom:32px\">\n               <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                 <tr>\n                  <td align=\"center\" valign=\"top\" style=\"padding:0;Margin:0;width:566px\">\n                   <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"presentation\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px;background-color:#f7f9fb;border-radius:16px\">\n                     <tr>\n                      <td align=\"center\" style=\"padding:36px 44px;Margin:0\">\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:28px;letter-spacing:0;color:#007953;font-size:22px;font-weight:bold;text-align:center;padding-bottom:18px\">Our Client Care Center<br>is available to assist you<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:26px;letter-spacing:0;color:#565656;font-size:16px;text-align:center;padding-bottom:8px\">Monday through Friday from 8:00 am to 6:00 pm ET<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:26px;letter-spacing:0;color:#565656;font-size:16px;text-align:center\">&nbsp;<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:26px;letter-spacing:0;color:#565656;font-size:16px;text-align:center\">U.S. Toll-Free: 1-888-228-1597<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:26px;letter-spacing:0;color:#565656;font-size:16px;text-align:center\">From the U.S. or other locations: 786-552-0524<\/p>\n                       <p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:26px;letter-spacing:0;color:#007953;font-size:16px;text-align:center\"><a href=\"mailto:customerservice@banescousa.com\" target=\"_blank\" style=\"mso-line-height-rule:exactly;text-decoration:none;color:#007953;font-size:16px\" rel=\"noopener\">customerservice@banescousa.com<\/a><\/p>\n                      <\/td>\n                     <\/tr>\n                   <\/table><\/td>\n                 <\/tr>\n               <\/table><\/td>\n             <\/tr>\n\n             <!-- ====== FOOTER ====== -->\n\n             <!-- Auto-generated notice -->\n             <tr>\n              <td align=\"left\" style=\"padding:0;Margin:0;padding-right:20px;padding-left:20px\">\n               <table cellspacing=\"0\" width=\"100%\" cellpadding=\"0\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                 <tr>\n                  <td align=\"left\" style=\"padding:0;Margin:0;width:560px\">\n                   <table role=\"presentation\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                     <tr>\n                      <td align=\"center\" style=\"padding:0;Margin:0;padding-bottom:20px;padding-top:20px\"><p style=\"Margin:0;mso-line-height-rule:exactly;font-family:arial, 'helvetica neue', helvetica, sans-serif;line-height:15px;letter-spacing:0;color:#717171;font-size:10px\"><i>This email is automatically generated. Please do not reply to this message.<\/i><\/p><\/td>\n                     <\/tr>\n                   <\/table><\/td>\n                 <\/tr>\n               <\/table><\/td>\n             <\/tr>\n\n             <!-- DIVIDER LINE -->\n             <tr>\n              <td align=\"left\" style=\"padding:0;Margin:0\">\n               <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                 <tr>\n                  <td align=\"center\" valign=\"top\" style=\"padding:0;Margin:0;width:600px\">\n                   <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"presentation\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                     <tr>\n                      <td align=\"center\" height=\"100%\" width=\"100%\" style=\"padding:0;Margin:0;padding-top:5px;padding-bottom:5px;font-size:0\">\n                       <table cellspacing=\"0\" border=\"0\" width=\"100%\" height=\"100%\" cellpadding=\"0\" role=\"presentation\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                         <tr>\n                          <td style=\"padding:0;Margin:0;padding-left:40px;border-bottom:1px solid #edf0f6;background:unset;height:0px;width:140%;margin:0px\"><\/td>\n                         <\/tr>\n                       <\/table><\/td>\n                     <\/tr>\n                   <\/table><\/td>\n                 <\/tr>\n               <\/table><\/td>\n             <\/tr>\n\n             <!-- FOOTER LOGO -->\n             <tr>\n              <td align=\"left\" style=\"padding:0;Margin:0;padding-right:20px;padding-left:20px;padding-top:10px\">\n               <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"none\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                 <tr>\n                  <td align=\"center\" valign=\"top\" style=\"padding:0;Margin:0;width:560px\">\n                   <table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" role=\"presentation\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                     <tr>\n                      <td align=\"center\" style=\"padding:0;Margin:0;font-size:0px\"><a target=\"_blank\" href=\"http:\/\/banescousa.com\" style=\"mso-line-height-rule:exactly;text-decoration:underline;color:#2CB543;font-size:15px\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/banescousa.com\/wp-content\/uploads\/2025\/02\/logo.png\" alt=\"\" width=\"136\" style=\"display:block;font-size:15px;border:0;outline:none;text-decoration:none;margin:0\"><\/a><\/td>\n                     <\/tr>\n                   <\/table><\/td>\n                 <\/tr>\n               <\/table><\/td>\n             <\/tr>\n\n             <!-- WEBSITE LINK -->\n             <tr>\n              <td align=\"left\" 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rel=\"noopener\">banescousa.com<\/a><\/p><\/td>\n                     <\/tr>\n                   <\/table><\/td>\n                 <\/tr>\n               <\/table><\/td>\n             <\/tr>\n\n             <!-- SOCIAL ICONS -->\n             <tr>\n              <td align=\"center\" style=\"padding:0;Margin:0;padding-top:14px\">\n               <table cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"mso-table-lspace:0pt;mso-table-rspace:0pt;border-spacing:0px\">\n                 <tr>\n                  <td align=\"center\" valign=\"middle\" style=\"padding:0;Margin:0;padding-right:6px\"><a target=\"_blank\" href=\"https:\/\/www.facebook.com\/BanescoUSA\" style=\"mso-line-height-rule:exactly;text-decoration:none;color:#2CB543;font-size:15px\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/banescousa.com\/wp-content\/uploads\/2025\/02\/fb.png\" alt=\"Facebook\" width=\"22\" height=\"22\" 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If you have any questions, please contact your account officer, email <a href=\"mailto:customerservice@banescousa.com\" style=\"color:#717171;text-decoration:underline;\">customerservice@banescousa.com<\/a>, or call the Client Care Center at (888) 228-1597.<\/p>\n               <p style=\"color:#717171;text-align:center;font-size:10px;margin:10px 0 0 0;\">The translation of this email from English is provided for convenience only. The English language version of this email is the official version, and in the event of a conflict between this translation and the English language version, the terms of the English language version shall prevail.<\/p>\n               <p style=\"color:#717171;text-align:center;font-size:10px;margin:10px 0 0 0;\">To contact us regarding the content of this email, please use the contact information provided in the original message.<\/p>\n               <p style=\"margin:24px;text-align:center;font-size:10px;color:#717171;\">&copy; 2026 Banesco USA. 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