Pay and get paid with Zelle^® for your business

FAQ

• What is Zelle^® ?

  Zelle^® is a fast, safe and easy way for small businesses to send, request, and receive money directly between eligible bank accounts in the U.S. If your customers use Zelle^® within their mobile banking app, they can send payments directly to your Banesco USA’s bank account with just your email address or U.S. mobile number. With Zelle^®, payments typically arrive within minutes³.

• How do I use Zelle^® with a small business account?

  You can send, request, or receive money with Zelle^®. To get started, log into Banesco USA’s online banking (BanescOnline) or mobile app (BanescoMobile) and select “Zelle^®” from the “Transfer & Pay” menu. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle^®.

• Who can I send money to with Zelle^® when I have a small business bank account?

  When you use Zelle^® with a small business account, you can send money to other small businesses that bank with a financial institution that offers Zelle^® to small businesses. You can also send to consumers that have access to Zelle^® through their mobile banking app. At this time, we don’t support sending to (or receiving from) consumers that are only enrolled in the Zelle^® app.
  
  If the small business or consumer you send money to has already enrolled with Zelle^® through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.