In observance of Independence Day, our Business Centers will be closed on Monday, July 04, 2022. Please use BanescOnline and BanescoMobile for your financial needs. Debido a la celebración del Día de la Independencia, nuestros Centros de Negocios estarán cerrados el lunes 04 de julio, 2022. Si necesitas acceder a tus cuentas, puedes hacerlo a través de BanescOnline y BanescoMobile. Em comemoração ao Dia da Independência, nossos Centros de Negócios estarão fechados na segunda-feira, 04 de julho de 2022. Use o BanescOnline e o BanescoMobile para suas necessidades financeiras.

Pay and get paid with

Zelle® for your business

FAQ

  • What is Zelle®?

    Zelle® is a fast, safe and easy way for small businesses to send, request, and receive money directly between eligible bank accounts in the U.S. If your customers use Zelle® within their mobile banking app, they can send payments directly to your Banesco USA’s bank account with just your email address or U.S. mobile number. With Zelle®, payments typically arrive within minutes3.

  • How do I use Zelle® with a small business account?

    You can send, request, or receive money with Zelle®. To get started, log into Banesco USA’s online banking (BanescOnline) or mobile app (BanescoMobile) and select “Zelle®” from the “Transfer & Pay” menu. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle®.

  • Who can I send money to with Zelle® when I have a small business bank account?

    When you use Zelle® with a small business account, you can send money to other small businesses that bank with a financial institution that offers Zelle® to small businesses. You can also send to consumers that have access to Zelle® through their mobile banking app. At this time, we don’t support sending to (or receiving from) consumers that are only enrolled in the Zelle® app.

    If the small business or consumer you send money to has already enrolled with Zelle® through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

  • I have a small business bank account. Who can I receive payments from with Zelle®?

    You can receive payments from consumers using Zelle® through their bank’s mobile app. You can also receive payments from other small businesses if their financial institution offers Zelle® to small businesses. At this time, you’re not able to receive payments from consumers that are only enrolled in the Zelle® app.

  • How long does it take to receive payments with Zelle®?

    Once you’re enrolled with Zelle®, money you receive is typically available within minutes1.

  • How do I receive payments with Zelle®?

    First, you should enroll your email address or U.S. mobile number with Zelle® through your mobile banking app and associate it with your small business banking account. Second, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. You don’t need to share any sensitive account details; they can send you money by using your enrolled email address or U.S. mobile number to identify you. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

  • How do I request payments with Zelle®?

    You can also request payments directly through Banesco USA’s online banking (BanescOnline) or mobile banking app (BanescoMobile) by clicking “Zelle®” within the “Transfer & Pay” menu, selecting “Request,” entering your customer’s email address or U.S. mobile number, confirming the recipient is correct (make sure you’ve entered the correct email address or U.S. mobile number of the person or business you want to request payment from) and tapping “Request”2.

    If your customer is using Zelle® through their bank’s mobile app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method.

  • How do I tell my customers that they can pay me with Zelle®?

    There are a few ways you can encourage your customers to pay you with Zelle®.
    • Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
    • Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
    • Use Zelle® to request money2 from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).
    • Add pre-approved Zelle® content to your business website: zellepay.com/smallbusiness-toolkit.
    Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s mobile banking app. You will not be able to receive payments from consumers enrolled in the Zelle® app.
  • Does Zelle® or Banesco USA offer purchase protection?

    Neither Banesco USA nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

  • Are there any fees to use Zelle® with a small business account at Banesco USA?

    Yes, there is a fee per incoming and outgoing Zelle® transactions for Banesco USA business accounts. Please review our Schedule of Fees for the lastest charges and more information. To review your transaction history, log into your online bancking account (BanescoOnline or BanescoMobile), select Zelle® within the "Transfer & Pay" menu and then select Activity.

  • I want to use Zelle® to send and receive money with friends from my personal bank account, as well as to receive payments for my small business from my business account. Are there any differences in the experience?

    Whether you use Zelle® with a business account or a consumer account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers that are already enrolled with Zelle® through their mobile banking app don’t need to do anything different to send money to a small business – they use the existing Zelle® experience they already know and trust within their bank’s mobile app. However, the experience is slightly different for small businesses1, as small businesses cannot currently send payments to or receive payments from consumers that are only enrolled in the Zelle® app.

  • If I already use Zelle® for my small business, do I need to do something different to continue using Zelle®?

    Read the updated terms and conditions that were provided by Banesco USA here.

  • I already use Zelle® through my personal bank account. How do I enroll to use Zelle® with my small business bank account?

    To get started, log into Banesco USA’s online banking (BanescOnline) or mobile app (BanescoMobile). To enroll a small business bank account with Zelle®, you must use a different U.S. mobile number or email address than the one you used to enroll your personal bank account with Zelle®. For example, crystal@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

  • If I use Zelle® for my small business, will Zelle® integrate with software?

    No, Zelle® does not integrate directly with accounting software at this time. However, since Zelle® is connected to your bank account, you are able to see all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle® transactions.

  • How do I know if my small business is eligible to use Zelle®?

    If your small business has an account with Banesco USA and is enrolled in Banesco USA’s online banking (BanescOnline) or mobile app (BanescoMobile) then it is eligible to use Zelle®.

  • Who should I call if I have questions or need help?

    Please call Banesco USA’s Client Care Center at 1-888-228-1597 so we can help you.

  • Can I cancel a payment if I sent money using Zelle®?

    You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

    If you send money to a small business or consumer that has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. Therefore it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

    If you try to send money to a consumer that is only enrolled in the Zelle® app, the payment won’t go through and a message will pop-up to let you know the payment cannot be completed. With small business accounts, Zelle® does not currently support sending money to users enrolled in the Zelle® app.

    If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at Banesco USA’s Customer Call Center services at 1-888-228-1597 so we can help you.

  • Is there a limit to how much money I can send with Zelle®?

    There is no limit to how much money you can receive from Zelle®. For your security, we restrict the dollar amount you can send to recipients in any 24-hour and 30-day (rolling) period. Keep in mind that others sending you money may also have limits from their financial institution as to the amounts they can send. For more information on Banesco USA’s Zelle® transaction limits, please log into your Banesco USA’s online banking (BanescOnline) or mobile app (BanescoMobile) and access the Zelle® section in the “Transfer & Pay” menu. Keep in mind, these transfer limits are for your combined accounts and certain account types may have a limit per statement cycle.

  • Is there a limit on the number of transactions I can send and receive with Zelle®
    each month?

    For your security, we restrict the number of transactions you can send to recipients in any 24-hour and 30-day (rolling) period. For more information on Banesco USA’s Zelle® transaction limits, please log into your Banesco USA’s online banking (BanescOnline) or mobile app (BanescoMobile) and access the Zelle® section in the “Transfer & Pay” menu. Keep in mind, these transfer limits are for your combined accounts and certain account types may have a limit per statement cycle.

  • Why is the issuance of 1099K Forms Not Applicable to the Zelle Network®?

    Section 6050W of the Internal Revenue Code imposes an obligation on certain payment settlement entitles to file form 1099K information returns for reportable payment transactions. The recently enacted American Rescue Plan changed threshold transactions amounts for issuing forms 1099K, prompting questions from including transactions with small businesses. In response, Zelle® is reaffirming that it does not issue forms to Zelle® users.

    The law requiring the issuance of forms 1099K applies to third party payment networks that handle the settlement of funds. The Zelle Network® is not subject to this law because it facilitates messaging between financial institutions but does not hold accounts or handle settlement of funds. The American Rescue Plan changes the thresholds for reporting starting in tax year 2022 and does not change who is subject to the law.

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