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A message to our customers: Now it’s the time to take advantage of our digital tools!

By BanescoUSA
Published on March 18, 2020

At Banesco USA, we care about the health and well-being of our customers, employees and the communities we serve. Amid the growing concerns over the Coronvirus (COVID-19) now more than ever we encourage you to use Banesco USA’s digital tools and other resources for self-service banking and 24/7 account access.

Online and Mobile Account Access
You can access your accounts online or by using our mobile app, BanescoMobile, to view transactions, check balances, make deposits, transfer funds, find an ATM and more.
If you haven’t enrolled in BanescOnline, now it’s the time. Enroll NOW.

Watch this video to learn how to enroll to Banesco USA’s online banking.Watch this video to learn how to enroll to Banesco USA’s online banking.

Download the Mobile App, BanescoMobile.

Access your account 24/7 through BanescoVoice
You can access your account immediately 24/7 through Banesco USA’s automated voice system. It’s safe and easy to use. With BanescoVoice you will be able to hear account balances, account history, transfer funds, make a payment, and more.

How to use it?
Call Toll-Free
USA: 1-888-228-1576
From Venezuela: 0-800-122-8226

Secure Messaging
Communicate with us via Secure Message in BanescOnline or BanescoMobile App. The Message feature is a secure messaging function that allows for two-way communication between you and us. Since the message is delivered within the online banking system, sensitive material can be included. It is secure!

Watch this video to learn how to send and receive Secure Messages.Watch this video to learn how to send and receive Secure Messages.

ATM Locations
As a Banesco USA customer, you can use your Banesco Visa® Check Card at any Allpoint ATMs worldwide, with NO surcharges for withdrawals. More than 55,000 ATMs worldwide and over 43,000 in the US FEE-FREE. Allpoint ATMs are located in convenient, destination retail locations like Walgreens, Costco, Kroger, Target, and CVS. Not all retail locations participate. Check the Allpoint locator to be sure the location is surcharge-free.

Find an All Point ATM near you.To contact a Client Care Specialist call toll-free from:
USA: 1-888-228-1597
Venezuela: 0-800-122-8226
Email: customerservice@banescousa.com
Monday to Friday from 8:30 AM – 5:00 PM

During these unpredictable times, we are doing everything possible to service your banking needs. As always, the health, safety, and well-being of our customers, employees and our communities are our priority. We continue to monitor this quickly evolving situation and are here to assist our customers as needed.



Time Preference (USA EST Time):
9:00am - 9:30am
9:30am - 10:00am
10:00am - 10:30am
10:30am - 11:00am
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11:30am - 12:00pm
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12:30pm - 1:00pm
1:00pm - 1:30pm
1:30pm - 2:00pm
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2:30pm - 3:00pm
3:00pm - 3:30pm
3:30pm - 4:00pm
4:00pm - 4:30pm
4:30pm - 5:00pm

We will reply Monday through Friday between 9:00 am and 5:00 pm.